Overview

Our refund and returns policy is specific to the type of subscription purchased and certain software products. Please review the terms carefully to understand the eligibility criteria and applicable refund rates.

Return Period for Subscriptions

  • For 1-3month subscriptions: Refunds are available within 7 days of purchase.
  • Adobe CC All Apps:
  1. Within 13 days of purchase, refunds are processed with a 5% deduction of the total amount.
  2. Between 14 and 30 days after purchase, refunds are available with a 30% deduction.

Please note that once a serial number for specific software products (e.g., Windows, Office, Internet Download Manager) has been issued to you, the purchase is final and non-refundable

Certain products qualify for partial refunds in specific cases:

  1. Adobe CC All Apps subscriptions beyond the initial 13-day window.
  2. Certain personal account licenses, such as Envato Elements, may also qualify for partial refunds based on individual circumstances.

Once we receive your refund request, we will review and confirm eligibility. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable

Once we receive your refund request, we will review and confirm eligibility. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

Due to the nature of digital products, we only replace items if they are defective or inaccessible. Please contact us at one of the emails below to initiate an exchange request

For any questions regarding refunds and returns, please reach out to us at:

info-ksa@elite-ai.net

info-eg@elite-ai.net